Four Channels
One Conversation
Website, voice, phone, messaging and video, all running from answers you have approved, on whichever channels you switch on.
We build it on your practice first, so you can hear it answer questions about your own practice services.
Four Steps.
A script on every page .
Your developer adds one script to your site and tracking starts the same afternoon. Nothing else about the site changes. Its a 2 minute job for them to implement. We do all the work for the build.
It reads the signals first.
Pages opened, time on each, repeat visits, where they arrived from, whether they already exist in your records. It works out who is close to booking before it actively engages the hottest web visitors.
You decide what it does.
Website, voice, phone, messaging, video. Each one switches on separately. Choose to turn on a single channel at a time or use them all on day 1. Your choice.
One email, before you open.
What came in, who was close, what got handled, what needs you. You are in the tpractice from nine, so it arrives before that. Review your visitors' sessions, listen to their calls, read their chats.
What It Actually Does.
Behaviour tracking
Which pages, how long on each, how often somebody has been back, and where they came from. You can see exactly which pages they visted and watch their entire session back.
Somebody on your cataract page or myopia management page for the third time this week is worth knowing about.
Intent scoring
Every session is scored while it runs, so a visitor comparing lens options is handled differently from one checking whether you open on Saturday. Those showing high intent signals are highlighted to you.
Your team currently has no way of telling those two apart.
Anonymous by design
Behaviour is tracked. Identity is not. We do not put names to visitors unless they give their names - then we know when they visit again and their prior chats are all recorded for context.
The system is fully UK GDPR compliant.
Website chat
Answers your approved questions at any hour, in whatever language the visitor writes or speaks in.
Enquiries arrive in the evening and at weekends, which is exactly when you can provide help and serve the patient.
Voice in the browser
One button and the visitor talks instead of typing.
Some of the people on your website are struggling to read it. Other prefer to speak. Your Voice Ai can switch languages and explain things to patients in their own language.
Inbound phone
Answers what your team cannot reach, and everything after closing. If the caller has just been on your site, it already knows.
After six, the alternative is a voicemail - nobody rings back.
Outbound phone
Rings back the enquiries that did not book, and work the recall list. Use Ai to confirm patients are attending.
The job that gets dropped first whenever the practice is busy.
Live video
Puts a member of your team on camera in one click, with no download and no appointment to arrange. You can also 'jump-in' on chats and calls if you wish.
Refractive lens exchange and laser patients choose on the person, not only the quote.
Booking
Writes appointments into the diary and confirms to the patient. (subject to PMS integration). It knows a sight test, a contact lens check and an OCT are not the same appointment.
Four appointment types, four different values. Most systems treat them as one.
Reviews
Asks the right patients at the right moment. An unhappy one reaches you privately before it reaches your profile. Compound trust with zero effort.
Reviews accumulate. A year of them cannot be caught up later.
Everything on record
Every call, chat and message stored. Powerful data to help you increase your lead capture and conversion.
When a patient says they rang twice, you can check back and listen to the call and how your Ai handled it.
This Is Not A Chatbot
It answers from what you have approved and stops where you drew the line.
Clinical questions are not its job and it says so.
Anything urgent or distressing passes through the inbuilt escalation matrix, and reaches a named person at your practice.
Capture more leads.
Convert more leads to patients.
Compound your success.
Live This Week.
Running in as little as 72 hours.
As soon as information is provided to our team, your systems can be built, signed off, and put live as quickly or slowly as you wish.
Reviews go first, because there is nothing clinical to work on. Voice goes live after that, both website and landline.
Ninety days of refining it against real conversations.
We monitor and work with you to optimise the AI workforce and maximise it's usefulness.
We build it on your practice first. Ring it from your mobile after hours and behave like a patient.